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SHIPPING & TRACKING

Where do you ship to?

We’re excited to share Tiger Mist with customers around the world!. USA, Canada & Puerto Rico: Click here for delivery timeframes and costs. Australia, NZ, UK, Europe, Asia & many more countries:. Head to this Shipping Page and use the dropdown under

When will my order be shipped?

We aim to ship all orders placed before 12pm AEDT on the same day. Orders placed after 12pm, on weekends, or on public holidays will be processed the next business day where possible. Please note: during sale events, promotional periods, or public ho

When will I receive my order?

AUSTRALIAExpress: 1-2 business days. UNITED KINGDOMExpress: 3-5 business daysStandard: 8-12 business days. NEW ZEALANDExpress: 1-3 business days. ASIAExpress: 2-5 business days. EUROPEExpress: 3-6 business days. ALL OTHER COUNTRIESFor more specific s

What are the duties & taxes for international shipping?

You may be required to pay import duties or taxes when your order arrives at the destination country prior to delivery, depending on your country’s customs regulations. These fees vary based on the value, material, and origin of the items.We are curr

What if my order tracking shows it is in customs hold?

Estimated delivery times do not include customs delays or holds. If your tracking shows that your order is being held in customs, it usually means the shipping carrier is awaiting clearance or payment of duties and taxes. We recommend reaching out to

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout. Delays can sometimes occ

Why hasn't my tracking updated?

Tracking updates can sometimes be delayed, especially during busy periods or while the parcel is in transit between facilities on its way to you!. Please note, it’s also common for international shipments to go a few days without scans while clearing

Why does my tracking state 'Returned to Sender'?

Unsuccessful delivery address or incomplete delivery address was provided at checkout and the courier cannot delivery your parcel to the address. Unsuccessful delivery as the courier was unable to find a safe place to leave your order. Payment of imp

Where is my order being shipped from?

We primarily ship from our warehouse in Melbourne, Australia, however also from the United States, depending on stock availability at our warehouse locations. In some cases, your order may be split and shipped from multiple locations to ensure you re