What if my order tracking shows it is in customs hold?Updated 2 months ago

Estimated delivery times do not include customs delays or holds. 

If your tracking shows that your order is being held in customs, it usually means the shipping carrier is awaiting clearance or payment of duties and taxes.

We recommend reaching out to the shipping carrier directly for the most up-to-date information and to assist with any required steps to release your parcel. 

In the unlikely event that you have not received your parcel within the estimated  and you have not been contacted regarding your delivery by one of our shipping carriers, please get in touch with us here and we will assist further.