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Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout.Delays can sometimes occur due to:&#xA0;<ul><li style="font-size: 16px;">Customs clearance</li><li style="font-size: 16px;">Weather disruptions&#xA0;</li><li style="font-size: 16px;">Volume in carrier&apos;s network (during peak sale periods)</li></ul>If your order is significantly delayed, feel free to contact our Customer Care team <a href="https://au.tigermist.com/pages/contact?hcUrl=%252Fen-US%252Fcontact">here</a> and we&#x2019;ll do our best to assist further.

Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout. Delays can sometimes occ

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

SHIPPING & DELIVERY

SHIPPING & TRACKING

Where do you ship to?

When will my order be shipped?

When will I receive my order?

What are the duties & taxes for international shipping?

What if my order tracking shows it is in customs hold?

Why hasn't my tracking updated?

Why does my tracking state 'Returned to Sender'?

Where is my order being shipped from?

Do I need to sign for my delivery?

My tracking shows my package is delivered but I cannot find it, can you help?

What if my package is lost or arrives damaged?

DELIVERY

What return options are available?

What item(s) are eligible for a return?

How long do I have to return my item(s)?

Can I receive a refund to via AfterPay, ShopPay or PayPal?

Can I return my item without the original packing?

Do you offer exchanges?

Can I return sale items?

RETURN POLICY

Can I edit my return that I have booked?

My order cannot be found when lodging a return. How do I fix that to book my return?

Where can I find my return label?

My return label has expired, what happens now?

I've experienced an issue with my return label, how do I fix this?

RETURN BOOKING

How do I ship my return?

Do I need to pay for return shipping?

Can I include multiple returns in one parcel?

What is the return address?

RETURN SHIPPING

When will my return be processed?

Where will my refund be issued?

My card has been cancelled. Will I still receive my refund?

I returned for a gift card. Why is my AfterPay or ShopPay still being deducted?

RETURN PROCESSING

RETURNS

I have an issue with my order, what should I do?

Can I change my address after I completed my purchase?

Can I change items in my order after I completed my purchase?

Can I edit or cancel my order?

Where can I find my order number?

Why didn't I receive an order confirmation?

What should I do if I receive a faulty or damaged item?

Why was my order cancelled?

When can I expect my pre-order to ship?

What if I only received part of my package?

ORDER ASSISTANCE

How do I apply promo/discount codes to my order?

Can I use multiple discounts and codes?

Can I use multiple payment methods?

I am a new customer, where can I find my welcome discount code?

What currencies can I purchase in?

I am having trouble logging into my account.

I want to pay with AfterPay but it is not coming up as an option.

I forgot to apply my discount code to my order. Can you apply it?

Can I get a tax invoice for my order?

CHECKOUT & ACCOUNT

How long is my gift card/store credit valid for?

Can I purchase a Gift Card?

Can I use my gift card on the AU & US site?

Are gift cards refundable?

How can I redeem my gift card for my purchase?

GIFT CARDS

How often do you restock?

How do I find my best size?

I am going on vacation. What would you recommend?

PRODUCTS & SIZING

When will the winner be announced for the latest giveaway?

I am an influencer and am interested in PR & Collaboration with you. How do I get in contact?

I received an email an email to collab, how can I verify this is from Tiger Mist?

COLLABORATIONS & GIVEAWAYS

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?Updated 2 months ago